Shipping & Delivery
Everything you need to know about how we get your Dinkum Dolls order to you.
All orders placed on our store uk.dinkumdolls.com ship from our UK warehouse. We deliver across the UK, EU, Middle East and Africa. If you’re shopping from another country, please visit our regional stores dinkumdolls.com for AU, NZ and the rest of the world, or us.dinkumdolls.com for the US and Canada.
We generally use Royal Mail for Standard delivery and DPD for Express/Next Day delivery. Larger or heavier Standard parcels may also be sent via DPD.
Shipping Rates
United Kingdom — England, Wales & Scotland
Service
Order value
Shipping
Delivery time
Standard
Under 75 GBP
4.95 GBP
2-7 business days
Standard
75+ GBP
FREE
2-7 business days
Express
Any order value
13.95 GBP
1-2 business days
Northern Ireland & Isle of Man
Service
Order value
Shipping
Standard
Under 75 GBP
17.95 GBP
Standard
75+ GBP
FREE
Express
Any order value
44.95 GBP
Europe
All European orders are charged a flat rate, regardless of order value. Free shipping is not available outside the UK.
Destination
Shipping flat rate
Delivery time
Netherlands, Belgium
13.95 GBP
2-7 business days
Germany, France
15.95 EUR
2-7 business days
Denmark, Luxembourg
22.95 GBP
2-7 business days
Italy, Spain, Portugal, Poland, Romania, Slovakia, Sweden, Liechtenstein, Austria, Czech Republic
22.95 GBP
2-7 business days
Ireland, Hungary, Bulgaria, Croatia, Slovenia, Latvia, Lithuania, Serbia, Greece
29.95 GBP
2-7 business days
Malta, Norway, Switzerland, Finland
45.95 GBP
2-7 business days
Estonia
33.95 EUR
3-17 business days
Iceland
70 GBP
3-17 business days
Middle East/Africa
Orders to the Middle East and Africa are charged by total parcel weight. The applicable rate is calculated and shown at checkout.
Total order weight
Shipping flat rate
0-15kg
200 GBP
15-30kg
300 GBP
30-500kg
600 GBP
Please note that delivery times start from the moment your order is dispatched, not from the moment you place it. Delivery time are estimates only and can vary depending on the carrier network and conditions in your area.
Processing Times
Orders placed before 12pm GMT Monday to Friday are processed the same day. Orders placed on weekends or bank holidays are processed the next business day. We do our very best to meet these timeframes, though there may be delays during busy periods.
During sales, promotions, new collection launches and peak season, please allow up to 5 business days for your order to leave our warehouse.
Delivery Addresses
We deliver to physical street addresses only. Please double-check your address at checkout, as an incomplete or incorrect address will delay both dispatch and delivery.
We’re unable to ship to PO Boxes, or to BFPO, APO, FPO or DPO addresses.
Tracking Your Order
As soon as your order is dispatched, we’ll email you a shipping confirmation with your tracking details.
Changes, Cancellations & Redelivery
Can I Change or Cancel My Order?
There’s only a short window between you placing an order and our warehouse picking and packing it, so we often can't make changes. Get in touch as soon as you can and we’ll do our very best. Once an order has shipped, we're unable to change it.
Changing Your Address
Email us straight away at customerservice@dinkumdolls.com with the subject line ‘Urgent – Address Change’, and our team will try to catch your order before it leaves. If you’ve already received a tracking number, we’d recommend contacting the carrier directly (Royal Mail for standard deliveries, or DPD for UK express) to request a redirect.
Unsuccessful Deliveries
If a delivery is unsuccessful, any redelivery charges are the customer’s responsibility.
We’re unable to take responsibility for failed deliveries caused by an incorrect address entered at checkout. If your parcel is returned to us, please get in touch and we’ll issue a gift card for the value paid, less any shipping costs.
Duties, Taxes & Tariffs
UK Orders
Your order ships from our London warehouse, so there are no import duties or additional charges on UK orders. VAT is included in the prices shown at checkout.
European and International Orders
Orders travelling outside the UK may attract import duties, VAT or customs handling fees charged by the destination country. These charges aren’t included in what you pay at checkout and are the customer’s responsibility. We'd recommend checking with your local customs office before placing your order, as we’re unable to take responsibility for these charges or for any delays they cause.
If duties aren’t paid on import and your parcel is returned to us, we’ll issue a gift card for the value of the products only, less any shipping paid and any return shipping costs incurred.
Still Have a Question?
Our customer happiness team is here to help. Email us at customerservice@dinkumdolls.com or call +44 20 4538 1739.
Returns
Dinkum Dolls by Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.
We offer refunds or store credit if your product does not meet quality standards or if you change your mind, subject to the conditions below:
- Is returned within 30 days of delivery
- Has not been used or worn
- Is not soiled or damaged
- Is returned in saleable condition
- Has original packaging and tags attached
- Item was not purchased on sale or marked as final sale
If you have received a free item as part of a Gift with Purchase or Buy One Get One Free promotion, this must also be returned. Otherwise, the value of the free item may be deducted from your refund.
Due to hygiene reasons, underwear briefs cannot be returned for change of mind or incorrect size purchases.
Personalised items are excluded from change-of-mind returns.
Express shipping fees are non-refundable.
Non-recoverable duties and taxes may be deducted from refunds where legally permitted.
Return shipping costs are the responsibility of the customer.
You may opt for either a refund or store credit for eligible change-of-mind returns.
To start your return, please click here and follow the prompts.
For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.
The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
For International Returns, you will need to arrange your own shipping and send your return to:
ATT: Dinkum Dolls Returns
Hemisphere Freight Services
Unit 5, Ridgeway
Great Blakenham
Ipswich, Suffolk
IP6 0FR
Please note returns sent to any other Dinkum Dolls by Olli Ella address will not be accepted and/or may incur a £10 redelivery fee
Please return your product in its original packaging and return within 30 days of receiving your order.
Packages received after this period will not be accepted.
Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.
If you need any further assistance with your return please contact our Customer Happiness Team at customerservice@olliella.com
If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.
We’re so sorry to hear this!
For faulty or damaged items please click here and follow the prompts.
Once your image has been reviewed, we will get in touch with a resolution.
If you need further assistance with this please contact our Customer Happiness Team at customerservice@olliella.com
For all change of mind returns, shipping is at the customers expense.
Please note shipping costs, sale items and gift certificates are non-refundable, Returns on sale apparel are accepted.
United Kingdom — England, Wales & Scotland
|
Service |
Order value |
Shipping |
Delivery time |
|
Standard |
Under 75 GBP |
4.95 GBP |
2-7 business days |
|
Standard |
75+ GBP |
FREE |
2-7 business days |
|
Express |
Any order value |
13.95 GBP |
1-2 business days |
Northern Ireland & Isle of Man
|
Service |
Order value |
Shipping |
|
Standard |
Under 75 GBP |
17.95 GBP |
|
Standard |
75+ GBP |
FREE |
|
Express |
Any order value |
44.95 GBP |
Europe
All European orders are charged a flat rate, regardless of order value. Free shipping is not available outside the UK.
|
Destination |
Shipping flat rate |
Delivery time |
|
Netherlands, Belgium |
13.95 GBP |
2-7 business days |
|
Germany, France |
15.95 EUR |
2-7 business days |
|
Denmark, Luxembourg |
22.95 GBP |
2-7 business days |
|
Italy, Spain, Portugal, Poland, Romania, Slovakia, Sweden, Liechtenstein, Austria, Czech Republic |
22.95 GBP |
2-7 business days |
|
Ireland, Hungary, Bulgaria, Croatia, Slovenia, Latvia, Lithuania, Serbia, Greece |
29.95 GBP |
2-7 business days |
|
Malta, Norway, Switzerland, Finland |
45.95 GBP |
2-7 business days |
|
Estonia |
33.95 EUR |
3-17 business days |
|
Iceland |
70 GBP |
3-17 business days |
Middle East/Africa
Orders to the Middle East and Africa are charged by total parcel weight. The applicable rate is calculated and shown at checkout.
|
Total order weight |
Shipping flat rate |
|
0-15kg |
200 GBP |
|
15-30kg |
300 GBP |
|
30-500kg |
600 GBP |
Please note that delivery times start from the moment your order is dispatched, not from the moment you place it. Delivery time are estimates only and can vary depending on the carrier network and conditions in your area.
Processing Times
Orders placed before 12pm GMT Monday to Friday are processed the same day. Orders placed on weekends or bank holidays are processed the next business day. We do our very best to meet these timeframes, though there may be delays during busy periods.
During sales, promotions, new collection launches and peak season, please allow up to 5 business days for your order to leave our warehouse.
Delivery Addresses
We deliver to physical street addresses only. Please double-check your address at checkout, as an incomplete or incorrect address will delay both dispatch and delivery.
We’re unable to ship to PO Boxes, or to BFPO, APO, FPO or DPO addresses.
Tracking Your Order
As soon as your order is dispatched, we’ll email you a shipping confirmation with your tracking details.
Changes, Cancellations & Redelivery
Can I Change or Cancel My Order?
There’s only a short window between you placing an order and our warehouse picking and packing it, so we often can't make changes. Get in touch as soon as you can and we’ll do our very best. Once an order has shipped, we're unable to change it.
Changing Your Address
Email us straight away at customerservice@dinkumdolls.com with the subject line ‘Urgent – Address Change’, and our team will try to catch your order before it leaves. If you’ve already received a tracking number, we’d recommend contacting the carrier directly (Royal Mail for standard deliveries, or DPD for UK express) to request a redirect.
Unsuccessful Deliveries
If a delivery is unsuccessful, any redelivery charges are the customer’s responsibility.
We’re unable to take responsibility for failed deliveries caused by an incorrect address entered at checkout. If your parcel is returned to us, please get in touch and we’ll issue a gift card for the value paid, less any shipping costs.
Duties, Taxes & Tariffs
UK Orders
Your order ships from our London warehouse, so there are no import duties or additional charges on UK orders. VAT is included in the prices shown at checkout.
European and International Orders
Orders travelling outside the UK may attract import duties, VAT or customs handling fees charged by the destination country. These charges aren’t included in what you pay at checkout and are the customer’s responsibility. We'd recommend checking with your local customs office before placing your order, as we’re unable to take responsibility for these charges or for any delays they cause.
If duties aren’t paid on import and your parcel is returned to us, we’ll issue a gift card for the value of the products only, less any shipping paid and any return shipping costs incurred.
Still Have a Question?
Our customer happiness team is here to help. Email us at customerservice@dinkumdolls.com or call +44 20 4538 1739.
Returns
Dinkum Dolls by Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.
We offer refunds or store credit if your product does not meet quality standards or if you change your mind, subject to the conditions below:
- Is returned within 30 days of delivery
- Has not been used or worn
- Is not soiled or damaged
- Is returned in saleable condition
- Has original packaging and tags attached
- Item was not purchased on sale or marked as final sale
If you have received a free item as part of a Gift with Purchase or Buy One Get One Free promotion, this must also be returned. Otherwise, the value of the free item may be deducted from your refund.
Due to hygiene reasons, underwear briefs cannot be returned for change of mind or incorrect size purchases.
Personalised items are excluded from change-of-mind returns.
Express shipping fees are non-refundable.
Non-recoverable duties and taxes may be deducted from refunds where legally permitted.
Return shipping costs are the responsibility of the customer.
You may opt for either a refund or store credit for eligible change-of-mind returns.
To start your return, please click here and follow the prompts.
For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.
The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
For International Returns, you will need to arrange your own shipping and send your return to:
ATT: Dinkum Dolls Returns
Hemisphere Freight Services
Unit 5, Ridgeway
Great Blakenham
Ipswich, Suffolk
IP6 0FR
Please note returns sent to any other Dinkum Dolls by Olli Ella address will not be accepted and/or may incur a £10 redelivery fee
Please return your product in its original packaging and return within 30 days of receiving your order.
Packages received after this period will not be accepted.
Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.
If you need any further assistance with your return please contact our Customer Happiness Team at customerservice@olliella.com
If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.
We’re so sorry to hear this!
For faulty or damaged items please click here and follow the prompts.
Once your image has been reviewed, we will get in touch with a resolution.
If you need further assistance with this please contact our Customer Happiness Team at customerservice@olliella.com
For all change of mind returns, shipping is at the customers expense.
Please note shipping costs, sale items and gift certificates are non-refundable, Returns on sale apparel are accepted.
Orders placed before 12pm GMT Monday to Friday are processed the same day. Orders placed on weekends or bank holidays are processed the next business day. We do our very best to meet these timeframes, though there may be delays during busy periods.
During sales, promotions, new collection launches and peak season, please allow up to 5 business days for your order to leave our warehouse.
Delivery Addresses
We deliver to physical street addresses only. Please double-check your address at checkout, as an incomplete or incorrect address will delay both dispatch and delivery.
We’re unable to ship to PO Boxes, or to BFPO, APO, FPO or DPO addresses.
Tracking Your Order
As soon as your order is dispatched, we’ll email you a shipping confirmation with your tracking details.
Changes, Cancellations & Redelivery
Can I Change or Cancel My Order?
There’s only a short window between you placing an order and our warehouse picking and packing it, so we often can't make changes. Get in touch as soon as you can and we’ll do our very best. Once an order has shipped, we're unable to change it.
Changing Your Address
Email us straight away at customerservice@dinkumdolls.com with the subject line ‘Urgent – Address Change’, and our team will try to catch your order before it leaves. If you’ve already received a tracking number, we’d recommend contacting the carrier directly (Royal Mail for standard deliveries, or DPD for UK express) to request a redirect.
Unsuccessful Deliveries
If a delivery is unsuccessful, any redelivery charges are the customer’s responsibility.
We’re unable to take responsibility for failed deliveries caused by an incorrect address entered at checkout. If your parcel is returned to us, please get in touch and we’ll issue a gift card for the value paid, less any shipping costs.
Duties, Taxes & Tariffs
UK Orders
Your order ships from our London warehouse, so there are no import duties or additional charges on UK orders. VAT is included in the prices shown at checkout.
European and International Orders
Orders travelling outside the UK may attract import duties, VAT or customs handling fees charged by the destination country. These charges aren’t included in what you pay at checkout and are the customer’s responsibility. We'd recommend checking with your local customs office before placing your order, as we’re unable to take responsibility for these charges or for any delays they cause.
If duties aren’t paid on import and your parcel is returned to us, we’ll issue a gift card for the value of the products only, less any shipping paid and any return shipping costs incurred.
Still Have a Question?
Our customer happiness team is here to help. Email us at customerservice@dinkumdolls.com or call +44 20 4538 1739.
Returns
Dinkum Dolls by Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.
We offer refunds or store credit if your product does not meet quality standards or if you change your mind, subject to the conditions below:
- Is returned within 30 days of delivery
- Has not been used or worn
- Is not soiled or damaged
- Is returned in saleable condition
- Has original packaging and tags attached
- Item was not purchased on sale or marked as final sale
If you have received a free item as part of a Gift with Purchase or Buy One Get One Free promotion, this must also be returned. Otherwise, the value of the free item may be deducted from your refund.
Due to hygiene reasons, underwear briefs cannot be returned for change of mind or incorrect size purchases.
Personalised items are excluded from change-of-mind returns.
Express shipping fees are non-refundable.
Non-recoverable duties and taxes may be deducted from refunds where legally permitted.
Return shipping costs are the responsibility of the customer.
You may opt for either a refund or store credit for eligible change-of-mind returns.
To start your return, please click here and follow the prompts.
For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.
The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
For International Returns, you will need to arrange your own shipping and send your return to:
ATT: Dinkum Dolls Returns
Hemisphere Freight Services
Unit 5, Ridgeway
Great Blakenham
Ipswich, Suffolk
IP6 0FR
Please note returns sent to any other Dinkum Dolls by Olli Ella address will not be accepted and/or may incur a £10 redelivery fee
Please return your product in its original packaging and return within 30 days of receiving your order.
Packages received after this period will not be accepted.
Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.
If you need any further assistance with your return please contact our Customer Happiness Team at customerservice@olliella.com
If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.
We’re so sorry to hear this!
For faulty or damaged items please click here and follow the prompts.
Once your image has been reviewed, we will get in touch with a resolution.
If you need further assistance with this please contact our Customer Happiness Team at customerservice@olliella.com
For all change of mind returns, shipping is at the customers expense.
Please note shipping costs, sale items and gift certificates are non-refundable, Returns on sale apparel are accepted.
We deliver to physical street addresses only. Please double-check your address at checkout, as an incomplete or incorrect address will delay both dispatch and delivery.
We’re unable to ship to PO Boxes, or to BFPO, APO, FPO or DPO addresses.
Tracking Your Order
As soon as your order is dispatched, we’ll email you a shipping confirmation with your tracking details.
Changes, Cancellations & Redelivery
Can I Change or Cancel My Order?
There’s only a short window between you placing an order and our warehouse picking and packing it, so we often can't make changes. Get in touch as soon as you can and we’ll do our very best. Once an order has shipped, we're unable to change it.
Changing Your Address
Email us straight away at customerservice@dinkumdolls.com with the subject line ‘Urgent – Address Change’, and our team will try to catch your order before it leaves. If you’ve already received a tracking number, we’d recommend contacting the carrier directly (Royal Mail for standard deliveries, or DPD for UK express) to request a redirect.
Unsuccessful Deliveries
If a delivery is unsuccessful, any redelivery charges are the customer’s responsibility.
We’re unable to take responsibility for failed deliveries caused by an incorrect address entered at checkout. If your parcel is returned to us, please get in touch and we’ll issue a gift card for the value paid, less any shipping costs.
Duties, Taxes & Tariffs
UK Orders
Your order ships from our London warehouse, so there are no import duties or additional charges on UK orders. VAT is included in the prices shown at checkout.
European and International Orders
Orders travelling outside the UK may attract import duties, VAT or customs handling fees charged by the destination country. These charges aren’t included in what you pay at checkout and are the customer’s responsibility. We'd recommend checking with your local customs office before placing your order, as we’re unable to take responsibility for these charges or for any delays they cause.
If duties aren’t paid on import and your parcel is returned to us, we’ll issue a gift card for the value of the products only, less any shipping paid and any return shipping costs incurred.
Still Have a Question?
Our customer happiness team is here to help. Email us at customerservice@dinkumdolls.com or call +44 20 4538 1739.
Returns
Dinkum Dolls by Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.
We offer refunds or store credit if your product does not meet quality standards or if you change your mind, subject to the conditions below:
- Is returned within 30 days of delivery
- Has not been used or worn
- Is not soiled or damaged
- Is returned in saleable condition
- Has original packaging and tags attached
- Item was not purchased on sale or marked as final sale
If you have received a free item as part of a Gift with Purchase or Buy One Get One Free promotion, this must also be returned. Otherwise, the value of the free item may be deducted from your refund.
Due to hygiene reasons, underwear briefs cannot be returned for change of mind or incorrect size purchases.
Personalised items are excluded from change-of-mind returns.
Express shipping fees are non-refundable.
Non-recoverable duties and taxes may be deducted from refunds where legally permitted.
Return shipping costs are the responsibility of the customer.
You may opt for either a refund or store credit for eligible change-of-mind returns.
To start your return, please click here and follow the prompts.
For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.
The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
For International Returns, you will need to arrange your own shipping and send your return to:
ATT: Dinkum Dolls Returns
Hemisphere Freight Services
Unit 5, Ridgeway
Great Blakenham
Ipswich, Suffolk
IP6 0FR
Please note returns sent to any other Dinkum Dolls by Olli Ella address will not be accepted and/or may incur a £10 redelivery fee
Please return your product in its original packaging and return within 30 days of receiving your order.
Packages received after this period will not be accepted.
Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.
If you need any further assistance with your return please contact our Customer Happiness Team at customerservice@olliella.com
If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.
We’re so sorry to hear this!
For faulty or damaged items please click here and follow the prompts.
Once your image has been reviewed, we will get in touch with a resolution.
If you need further assistance with this please contact our Customer Happiness Team at customerservice@olliella.com
For all change of mind returns, shipping is at the customers expense.
Please note shipping costs, sale items and gift certificates are non-refundable, Returns on sale apparel are accepted.
As soon as your order is dispatched, we’ll email you a shipping confirmation with your tracking details.
Changes, Cancellations & Redelivery
Can I Change or Cancel My Order?
There’s only a short window between you placing an order and our warehouse picking and packing it, so we often can't make changes. Get in touch as soon as you can and we’ll do our very best. Once an order has shipped, we're unable to change it.
Changing Your Address
Email us straight away at customerservice@dinkumdolls.com with the subject line ‘Urgent – Address Change’, and our team will try to catch your order before it leaves. If you’ve already received a tracking number, we’d recommend contacting the carrier directly (Royal Mail for standard deliveries, or DPD for UK express) to request a redirect.
Unsuccessful Deliveries
If a delivery is unsuccessful, any redelivery charges are the customer’s responsibility.
We’re unable to take responsibility for failed deliveries caused by an incorrect address entered at checkout. If your parcel is returned to us, please get in touch and we’ll issue a gift card for the value paid, less any shipping costs.
Duties, Taxes & Tariffs
UK Orders
Your order ships from our London warehouse, so there are no import duties or additional charges on UK orders. VAT is included in the prices shown at checkout.
European and International Orders
Orders travelling outside the UK may attract import duties, VAT or customs handling fees charged by the destination country. These charges aren’t included in what you pay at checkout and are the customer’s responsibility. We'd recommend checking with your local customs office before placing your order, as we’re unable to take responsibility for these charges or for any delays they cause.
If duties aren’t paid on import and your parcel is returned to us, we’ll issue a gift card for the value of the products only, less any shipping paid and any return shipping costs incurred.
Still Have a Question?
Our customer happiness team is here to help. Email us at customerservice@dinkumdolls.com or call +44 20 4538 1739.
Returns
Dinkum Dolls by Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.
We offer refunds or store credit if your product does not meet quality standards or if you change your mind, subject to the conditions below:
- Is returned within 30 days of delivery
- Has not been used or worn
- Is not soiled or damaged
- Is returned in saleable condition
- Has original packaging and tags attached
- Item was not purchased on sale or marked as final sale
If you have received a free item as part of a Gift with Purchase or Buy One Get One Free promotion, this must also be returned. Otherwise, the value of the free item may be deducted from your refund.
Due to hygiene reasons, underwear briefs cannot be returned for change of mind or incorrect size purchases.
Personalised items are excluded from change-of-mind returns.
Express shipping fees are non-refundable.
Non-recoverable duties and taxes may be deducted from refunds where legally permitted.
Return shipping costs are the responsibility of the customer.
You may opt for either a refund or store credit for eligible change-of-mind returns.
To start your return, please click here and follow the prompts.
For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.
The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
For International Returns, you will need to arrange your own shipping and send your return to:
ATT: Dinkum Dolls Returns
Hemisphere Freight Services
Unit 5, Ridgeway
Great Blakenham
Ipswich, Suffolk
IP6 0FR
Please note returns sent to any other Dinkum Dolls by Olli Ella address will not be accepted and/or may incur a £10 redelivery fee
Please return your product in its original packaging and return within 30 days of receiving your order.
Packages received after this period will not be accepted.
Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.
If you need any further assistance with your return please contact our Customer Happiness Team at customerservice@olliella.com
If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.
We’re so sorry to hear this!
For faulty or damaged items please click here and follow the prompts.
Once your image has been reviewed, we will get in touch with a resolution.
If you need further assistance with this please contact our Customer Happiness Team at customerservice@olliella.com
For all change of mind returns, shipping is at the customers expense.
Please note shipping costs, sale items and gift certificates are non-refundable, Returns on sale apparel are accepted.
Can I Change or Cancel My Order?
There’s only a short window between you placing an order and our warehouse picking and packing it, so we often can't make changes. Get in touch as soon as you can and we’ll do our very best. Once an order has shipped, we're unable to change it.
Changing Your Address
Email us straight away at customerservice@dinkumdolls.com with the subject line ‘Urgent – Address Change’, and our team will try to catch your order before it leaves. If you’ve already received a tracking number, we’d recommend contacting the carrier directly (Royal Mail for standard deliveries, or DPD for UK express) to request a redirect.
Unsuccessful Deliveries
If a delivery is unsuccessful, any redelivery charges are the customer’s responsibility.
We’re unable to take responsibility for failed deliveries caused by an incorrect address entered at checkout. If your parcel is returned to us, please get in touch and we’ll issue a gift card for the value paid, less any shipping costs.
Duties, Taxes & Tariffs
UK Orders
Your order ships from our London warehouse, so there are no import duties or additional charges on UK orders. VAT is included in the prices shown at checkout.
European and International Orders
Orders travelling outside the UK may attract import duties, VAT or customs handling fees charged by the destination country. These charges aren’t included in what you pay at checkout and are the customer’s responsibility. We'd recommend checking with your local customs office before placing your order, as we’re unable to take responsibility for these charges or for any delays they cause.
If duties aren’t paid on import and your parcel is returned to us, we’ll issue a gift card for the value of the products only, less any shipping paid and any return shipping costs incurred.
Still Have a Question?
Our customer happiness team is here to help. Email us at customerservice@dinkumdolls.com or call +44 20 4538 1739.
Returns
Dinkum Dolls by Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.
We offer refunds or store credit if your product does not meet quality standards or if you change your mind, subject to the conditions below:
- Is returned within 30 days of delivery
- Has not been used or worn
- Is not soiled or damaged
- Is returned in saleable condition
- Has original packaging and tags attached
- Item was not purchased on sale or marked as final sale
If you have received a free item as part of a Gift with Purchase or Buy One Get One Free promotion, this must also be returned. Otherwise, the value of the free item may be deducted from your refund.
Due to hygiene reasons, underwear briefs cannot be returned for change of mind or incorrect size purchases.
Personalised items are excluded from change-of-mind returns.
Express shipping fees are non-refundable.
Non-recoverable duties and taxes may be deducted from refunds where legally permitted.
Return shipping costs are the responsibility of the customer.
You may opt for either a refund or store credit for eligible change-of-mind returns.
To start your return, please click here and follow the prompts.
For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.
The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
For International Returns, you will need to arrange your own shipping and send your return to:
ATT: Dinkum Dolls Returns
Hemisphere Freight Services
Unit 5, Ridgeway
Great Blakenham
Ipswich, Suffolk
IP6 0FR
Please note returns sent to any other Dinkum Dolls by Olli Ella address will not be accepted and/or may incur a £10 redelivery fee
Please return your product in its original packaging and return within 30 days of receiving your order.
Packages received after this period will not be accepted.
Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.
If you need any further assistance with your return please contact our Customer Happiness Team at customerservice@olliella.com
If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.
We’re so sorry to hear this!
For faulty or damaged items please click here and follow the prompts.
Once your image has been reviewed, we will get in touch with a resolution.
If you need further assistance with this please contact our Customer Happiness Team at customerservice@olliella.com
For all change of mind returns, shipping is at the customers expense.
Please note shipping costs, sale items and gift certificates are non-refundable, Returns on sale apparel are accepted.
UK Orders
Your order ships from our London warehouse, so there are no import duties or additional charges on UK orders. VAT is included in the prices shown at checkout.
European and International Orders
Orders travelling outside the UK may attract import duties, VAT or customs handling fees charged by the destination country. These charges aren’t included in what you pay at checkout and are the customer’s responsibility. We'd recommend checking with your local customs office before placing your order, as we’re unable to take responsibility for these charges or for any delays they cause.
If duties aren’t paid on import and your parcel is returned to us, we’ll issue a gift card for the value of the products only, less any shipping paid and any return shipping costs incurred.
Still Have a Question?
Our customer happiness team is here to help. Email us at customerservice@dinkumdolls.com or call +44 20 4538 1739.
Our customer happiness team is here to help. Email us at customerservice@dinkumdolls.com or call +44 20 4538 1739.
Dinkum Dolls by Olli Ella is committed to delivering high quality products to our customers and we want you to be 100% happy with your online purchase.
We offer refunds or store credit if your product does not meet quality standards or if you change your mind, subject to the conditions below:
- Is returned within 30 days of delivery
- Has not been used or worn
- Is not soiled or damaged
- Is returned in saleable condition
- Has original packaging and tags attached
- Item was not purchased on sale or marked as final sale
If you have received a free item as part of a Gift with Purchase or Buy One Get One Free promotion, this must also be returned. Otherwise, the value of the free item may be deducted from your refund.
Due to hygiene reasons, underwear briefs cannot be returned for change of mind or incorrect size purchases.
Personalised items are excluded from change-of-mind returns.
Express shipping fees are non-refundable.
Non-recoverable duties and taxes may be deducted from refunds where legally permitted.
Return shipping costs are the responsibility of the customer.
You may opt for either a refund or store credit for eligible change-of-mind returns.
To start your return, please click here and follow the prompts.
For Domestic Returns: Through the above link you will be able to generate a prepaid return postage label, which you will need to print and attach to your return package.
The postage fee will be calculated based on the item/s you are returning and will be deducted from your refund amount.
For International Returns, you will need to arrange your own shipping and send your return to:
ATT: Dinkum Dolls Returns
Hemisphere Freight Services
Unit 5, Ridgeway
Great Blakenham
Ipswich, Suffolk
IP6 0FR
Please note returns sent to any other Dinkum Dolls by Olli Ella address will not be accepted and/or may incur a £10 redelivery fee
Please return your product in its original packaging and return within 30 days of receiving your order.
Packages received after this period will not be accepted.
Once we receive returned goods and they prove to be in original condition with packaging, we will process your store credit or refund directly to the original method of payment used for purchase.
If you need any further assistance with your return please contact our Customer Happiness Team at customerservice@olliella.com
If your purchase is still within their returns window, please reach out to them directly and they will be more than happy to look after you.
We’re so sorry to hear this!
For faulty or damaged items please click here and follow the prompts.
Once your image has been reviewed, we will get in touch with a resolution.
If you need further assistance with this please contact our Customer Happiness Team at customerservice@olliella.com
For all change of mind returns, shipping is at the customers expense.
Please note shipping costs, sale items and gift certificates are non-refundable, Returns on sale apparel are accepted.
