Shipping Policy

Everything you need to know about how we get your Dinkum Dolls order to you. 

All orders placed on our store uk.dinkumdolls.com ship from our UK warehouse. We deliver across the UK, EU, Middle East and Africa. If you’re shopping from another country, please visit our regional stores dinkumdolls.com for AU, NZ and the rest of the world, or us.dinkumdolls.com for the US and Canada. 

We generally use Royal Mail for Standard delivery and DPD for Express/Next Day delivery. Larger or heavier Standard parcels may also be sent via DPD. 

Shipping Rates 

United Kingdom — England, Wales & Scotland 

Northern Ireland & Isle of Man 

Europe 

All European orders are charged a flat rate, regardless of order value. Free shipping is not available outside the UK. 

Middle East/Africa 

Orders to the Middle East and Africa are charged by total parcel weight. The applicable rate is calculated and shown at checkout. 

Please note that delivery times start from the moment your order is dispatched, not from the moment you place it. Delivery time are estimates only and can vary depending on the carrier network and conditions in your area. 

Processing Times 

Orders placed before 12pm GMT Monday to Friday are processed the same day. Orders placed on weekends or bank holidays are processed the next business day. We do our very best to meet these timeframes, though there may be delays during busy periods. 

During sales, promotions, new collection launches and peak season, please allow up to 5 business days for your order to leave our warehouse. 

Delivery Addresses 

We deliver to physical street addresses only. Please double-check your address at checkout, as an incomplete or incorrect address will delay both dispatch and delivery. 

We’re unable to ship to PO Boxes, or to BFPO, APO, FPO or DPO addresses. 

Tracking Your Order 

As soon as your order is dispatched, we’ll email you a shipping confirmation with your tracking details. 

Changes, Cancellations & Redelivery 

Can I Change or Cancel My Order? 

There’s only a short window between you placing an order and our warehouse picking and packing it, so we often can't make changes. Get in touch as soon as you can and we’ll do our very best. Once an order has shipped, we're unable to change it. 

Changing Your Address 

Email us straight away at customerservice@dinkumdolls.com with the subject line ‘Urgent – Address Change’, and our team will try to catch your order before it leaves. If you’ve already received a tracking number, we’d recommend contacting the carrier directly (Royal Mail for standard deliveries, or DPD for UK express) to request a redirect. 

Unsuccessful Deliveries 

If a delivery is unsuccessful, any redelivery charges are the customer’s responsibility. 

We’re unable to take responsibility for failed deliveries caused by an incorrect address entered at checkout. If your parcel is returned to us, please get in touch and we’ll issue a gift card for the value paid, less any shipping costs. 

Duties, Taxes & Tariffs 

UK Orders 

Your order ships from our London warehouse, so there are no import duties or additional charges on UK orders. VAT is included in the prices shown at checkout. 

European and International Orders 

Orders travelling outside the UK may attract import duties, VAT or customs handling fees charged by the destination country. These charges aren’t included in what you pay at checkout and are the customer’s responsibility. We'd recommend checking with your local customs office before placing your order, as we’re unable to take responsibility for these charges or for any delays they cause. 

If duties aren’t paid on import and your parcel is returned to us, we’ll issue a gift card for the value of the products only, less any shipping paid and any return shipping costs incurred. 

Still Have a Question? 

Our customer happiness team is here to help. Email us at customerservice@dinkumdolls.com or call +44 20 4538 1739.